STRATEGIC PRIORITIES Transforming by executing
our strategy
The sharp focus on our strategic priorities contributed to our strong financial and operational performance for the year. We remain focussed on driving business transformation by delivering against this multi-year strategy.
We defined a practical framework of six strategic priorities in FY 2022 for business fortification and identified the key performance indicators to measure progress against these goals. Our priorities are also aligned with our growth and ESG commitments. Significant progress was made against these priorities in the past year. As we move ahead on this transformation, Neuland is well-positioned for creating sustained value for its customers, employees, shareholders and society at large.
Strategic Priority 1
Build deep competency
(through organic and inorganic
means) in complementary new
technologies like bio-catalysis,
flow chemistry, and physical
properties, which are valued
by our target customers and
differentiated from competitors.
Why
Enables us to meet
shifting customer
expectations
and build new
revenue streams.
Progress
- Expanded Process Engineering (PE) Lab
- Single fluid Heat & Cool (H&C) systems both in R&D and Plant
- Installed High Shear (HS) Homogenizer – Bulk Density/
Tapped Density
- Introduced Electronic Microscope; PSD equipment, parallel
reactors; focussed beam reflectance measurement (FBRM) etc.
- Products designed and developed with specific focus
on crystal morphology, which includes – Co Crystals,
non-hygroscopic polymorphs etc.
- 2 USDMFs filed for the products developed using
differentiated technologies
Strategic Priority 2
Optimize manufacturing
capacity for agility, including
flexible response to customer
needs, multi-product
production, and reserve
capacity to respond quickly to
customer needs.
Why
Increases
organizational
agility, scale and
speed to deliver.
Progress in FY 2023
- 20% buffer capacity created for select top products
- Flexibility to manufacture in multiple lines for 11 products
- 10 manufacturing lines were multi-purposed
- Plant automation and modernisation under implementation
in a phased manner
Strategic Priority 3
Building project and customer
management capabilities
which are transparent, flexible,
focussed on collaboration and
constant customer feedback.
Why
Drives customer
delight, satisfaction
and loyalty
beyond expectations.
Progress in FY 2023
- Digitized project management systems and ways of working
using an integrated software solution to improve planning,
risks and issues management, and knowledge management
- Enhanced robustness of stage-gating mechanisms through
internal governance processes to achieve targeted project KPIs
- Strengthened cross-functional team efficiency via focussed
leadership and soft-skills training
- Foundation laid for more frequent touchpoints to
better understand and serve customer needs via
project-specific surveys
Strategic Priority 4
Digitise processes across
the organization and build
Company-wide dashboards
providing shared, real-time,
granular data and analytics to
create shared context across
functions and improve the
quality and speed of decision.
Why
Facilitates information
transparency and
drives faster and better
decision-making
at every level.
Progress in FY 2023
- As part of digitization order to Cash process, project “NIO”
was initiated with an aim to digitize Planning for Delivery
processes like Rolling Plan & Inventory
- The major processes digitized/automated through NIO
project are Master Data Cleansing & updating in SAP
including recipes & BOM, Costing, Documenting SOPs at
Functional Level, Validating SAP system, Implementing
workflow-based system to capture the Forecast, Planning
and Approval Trail
- As part of digitization of Financial processes and
Improvement of operational efficiency, we have
automated Accounts Receivable Review process through
Base camp & Payables through Host to Host and vendor
invoice automation
Strategic Priority 5
Enable employee readiness
to deliver on strategic
business priorities.
Why
Ensures a ready pool
of talent in line with
business aspirations.
Progress in FY 2023
- Leadership competencies defined for strengthening the
leadership pipeline
- Identified behavioural competencies for R&D, Manufacturing
and Quality for making better talent decisions
- Gender diversity enhanced to 10.1% vs 8.4% in FY 2022
- Plans underway to have a common induction plan for Senior
Manager and above, effective April 2023
- 360-degree appraisals introduced in R&D for gaining
broader perspective on employees and enhancing
their performance
- Assessment centre conducted for project leaders
- Critical roles identified across the organization for
prioritising succession and workforce planning
- Enhanced performance management process for increasing
employee morale and talent retention
Strategic Priority 6
GDS business focussed on
quality-conscious customers
and pipeline products
differentiated on technology.
Why
Differentiated products
bring tangible value
to customers and
drive sustainability of
the GDS business.
Progress in FY 2023
- Targets set for differentiated products to be filed every year
for the next three years
- Identified a set of technologically differentiated products
and regulatory market-focussed
- Designed feedback mechanism for quality-conscious
customers
- Revenue generation from quality-conscious customers
surpassed the targets set for the year
- The number of products that command a significant price
premium to competition stands higher than the target
set for the year